Frequently Asked Questions

Everything you need to know about shopping with kin. Birmingham

What is the standard delivery timeframe?

We offer standard UK shipping which typically takes 3-5 business days. For larger furniture items, our specialist courier will contact you directly to schedule a convenient delivery window.

Do you offer international shipping?

Currently, we primarily ship within the UK. However, if you are located overseas and have fallen in love with a piece, please email our team for a bespoke international shipping quote.

What is your return policy for home accessories?

We want you to love your home. If you are not completely satisfied, you can return unused items in their original packaging within 14 days of receipt for a full refund.

Are your products sustainably sourced?

At kin. Birmingham, we prioritize ethical craftsmanship. We work closely with independent artisans and suppliers who utilize sustainable materials and traditional manufacturing techniques.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link so you can follow your kin. pieces all the way to your door.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 2 hours of placing your order and we will do our best to accommodate you.